SAP
Walldorf, Baden-Wuerttemberg, Germany
Head of Customer Services & Delivery MEE
Ratingen, North Rhine-Westphalia, Germany
Markets have irreversibly changed. Business relationships are closer than ever. No longer are product and price the main things we consider before we make a purchase; we look for a supplier who works on our terms, flexibly meets our needs, and has a sense of purpose. We want to feel like we are in good hands.
At SAP, that’s the feeling we strive to deliver with our services. We understand that our customers want to have a Trusted Advisor at their side supporting them on their digital transformation journey and their move to the cloud. My focus is to have a trustful and continuous exchange with our customers, to develop a future-oriented strategy as well as to develop my team and their skills thereby ensuring we provide everything our customers need.
With experience in various service environments as both provider and customer, I’ve gained a detailed understanding of what it takes to build productive long-term relationships and to simplify the journey to the cloud. Every day, I focus on the essentials: people, communication, teamwork, and an optimistic outlook. As a keen sports player, I understand that the best results can only be achieved by a team that plays by the same rules and works towards the same goal!
That’s why I am passionate about the benefits of cloud and other digital, innovative technologies. They enable us to get closer, to understand each other better and to find new ways to do things better, more efficiently and sustainably. It amazes me how a single technology can create endless possibilities as every enterprise and individual finds a new way to harness it. Just look at how smartphones transformed all our lives. Now, cloud, big data and AI are doing that on a different level. I am full of anticipation and positive what the future holds.
This is what’s at the core of SAP Services, and the core of my professional approach. To me, disruptive innovations are not a question of ‘if’ but ‘when’. If I, and the talented team members I work with, can help enterprises with our unique know-how in order to get ahead of these innovations and make the most of them from day one, we are fulfilling our purpose. What’s more, we might just be powering the next generation of sustainable, transformative technology. That’s the contribution I want to make.
- Work History
Sapura Energy
27 years, 3 months- Head of Customer Services & Delivery MEE
- Sept 2024 - Present
- Head of Customer Services & Delivery Germany / Mitglied der Geschäftsleitung
- Apr 2020 - Oct 2024
- Head of Division Process, Services & Utilities | SAP Digital Business Services
- Nov 2019 - Apr 2020
- Principal Business Consultant
- Jan 2002 - Dec 2006
- Consultant
- Jan 1999 - Dec 2002
ADVYCE
5 years, 10 months- Geschäftsführer
- Jan 2014 - Nov 2019
goetzpartners
2 years, 11 months- Partner
- Jan 2012 - Dec 2014
Telekom Malaysia Berhad
1 year, 11 months- Vice President Corporate Development IT / IT Strategy
- Jan 2011 - Dec 2012
Kienbaum Management Consultants
4 years, 11 months- Mitglied der Geschäftsleitung / Director
- Jan 2007 - Dec 2011
Capgemini
1 year, 11 months- Principal Strategy Consulting
- Jan 2006 - Dec 2007
corporate express
4 years, 11 months- Working Student
- Jan 1994 - Dec 1998


Tom Janoshalmi
Senior Vice President in Customer Success


Frank Wilde
VP of the SAP 5G Council


Arlen Shenkman
Shenkman


Deepak Gopalakrishnan
Regional Procurement COO Lead, Global Procurement Organization, SAP APJ


